What is the refund policy for these courses?
For distance learning courses, all sales are final. For Live Courses, refunds are subject to the policies of Tri-State College of Acupuncture.
Is this distance education course approved by my state?
All of Shellie’s distance education courses are approved by CA, FL, NCCAOM, and all states that accept NCCAOM courses..
How do I purchase a course?
Choose your course by clicking on the ‘Register for This Course’ icon next to your course of choice, and follow the payment instructions.
How do I access the course(s) I ordered?
A PDF file will be emailed to you.
How long will it take for me to receive the PDF?
After purchasing your course, you will generally receive the file within one business day. If you do not receive your order in the allowed time, please check your spam/junk mail folder.
How do I submit my answers?
Your answers can be submitted by email or by regular mail. Upon receipt of your PDF file, you will be given instructions. Please take the time to carefully read them.
How soon will I receive my certificate?
If you return your answers via email, the turnaround time is 5-7 business days. If you prefer to send your answers by postal mail please allow 5-7 business days after we receive them. In either case, you will receive your certificate via email. Please make sure that you can open a Microsoft Word attachment.
What if I need a certificate immediately?
If you need your certificate in a hurry, please call the office at 212-388-0800 or email us at firstname.lastname@example.org during business hours. We will do our best to accommodate you.
How will I know if I passed?
A passing score of 70% is needed to pass the exam. Once you pass your course you will receive a certificate of completion. Once again, check your spam / junk mail folder if it does not arrive in the allotted time.
What if I don’t pass the exam?
The course is valid for six months from the date of purchase. You may retake it as many times as necessary. If you are having difficulty passing the exam you can contact the office for assistance at email@example.com.